Queen

Returns are warranted within 14 days from purchase date for unused and products not tried on the horse. All packaging and tags must be in place.

Bits: If there is signs of the bit being in the horses mouth; frosted, bite marks, teeth marks, signs of the bit being washed, tags removed - your return will be rejected and returned to sender. No returns on seconds, sale or demo stock.

Clothing: items to be in new condition with tags affixed. 

Late Returns

If 14 days have gone by since your purchase, then unfortunately we can’t offer you a return or exchange. Our returns policy is firm, no returns will be accepted after 14 days from invoice date. 

What happens if I have tried on my bit and it is the wrong size?

In the scenario, that you have used the bit, we are unable to accept a return. Each bit is sent out with a tag advising, if removed then the item is ineligible for return. Please seek advice from your local bit fitter or please call us for assistance prior to ordering.

Cost of Return Postage on Exchanges

When returning or exchanging bits, customer pays for return postage. No refunds on initial postage costs. 

Repeat Returns

If you are unsure on what size bit to buy or do not know where to start, contact us or consider buying a bit measure first. We are available to help you find the right product. We do keep track of repeat returns and do hold the discretion to monitor repeat returns. 

I have been sent the wrong product or size

In the scenario that the wrong item has been sent to you, contact us, we will send the correct product out and return postage will also be paid. 

Returns to:
1043 LINWOOD ROAD KARAKA KINGSEAT, AUCKLAND 2580

Note: Online orders purchased using PayPal cannot be returned in store and must be returned via mail.

As our store is run by a one man team you will need to contact us via email to inquire about a refund or any questions you may have about the process.